Last updated: 14/01/2026
This policy outlines the terms related to order cancellations, returns, and refunds for products manufactured or supplied by us. As we operate in the food manufacturing and private-label space, these terms are designed to ensure safety, fairness, and operational clarity.
By placing an order or engaging in business with us, you agree to this policy.
All products manufactured and supplied by us are food items. Due to hygiene, safety, and regulatory reasons, food products cannot be resold or reused once dispatched.
As a result, returns, cancellations, and refunds are governed by stricter conditions than general consumer goods.
An order is considered confirmed once:
Specifications (product, recipe, pack size, quantity, pricing) are agreed in writing, and
A purchase order (PO) or written confirmation is received, and
Any agreed advance payment is made
Once an order is confirmed, raw material procurement and production planning begin.
Cancellations may be considered only if production has not started and raw materials have not been procured specifically for the order.
Any costs already incurred (such as sampling, trials, procurement, or preparation) will be deducted before processing a refund, if applicable.
Once production has started, cancellations are not permitted.
This includes situations where:
Raw materials have been procured
Production batches have been scheduled
Manufacturing or packaging has commenced
In such cases, the full order value remains payable.
Due to the perishable and consumable nature of food products, returns are not accepted once products have been dispatched from our facility.
Returns will not be accepted for reasons including but not limited to:
Change of mind
Unsold stock
Market or demand issues
Packaging preferences
Minor taste variations within agreed specifications
We take quality seriously. In the rare event of a genuine manufacturing defect, we will review the matter fairly.
A return or replacement may be considered only if all the following conditions are met:
The issue is reported within 48 hours of delivery
The product is unused, unopened, and stored as per recommended conditions
Clear photographic or video evidence is provided
Batch number and invoice details are shared
Each case will be evaluated individually. Our decision after inspection and verification will be final.
Refunds are applicable only in limited circumstances, such as:
Order cancellation approved before production
Verified manufacturing defects where replacement is not feasible
Approved refunds will be processed within 7–10 working days and may be adjusted for:
Raw material costs already incurred
Packaging or processing costs
Logistics or handling charges, if applicable
Refunds are issued via the original mode of payment or bank transfer.
We are not liable for:
Loss of sales
Loss of profits
Distributor or retailer disputes
Unsold inventory
Market performance of the product
Our responsibility is limited strictly to manufacturing as per agreed specifications.
We shall not be held responsible for delays, cancellations, or failures caused by events beyond our reasonable control, including but not limited to natural disasters, supply chain disruptions, regulatory actions, or unforeseen circumstances.
We reserve the right to update or modify this policy at any time without prior notice. The latest version published on our website will apply to all orders and engagements.
For questions related to this policy, please contact:
Email: abhilashshrivastava008@gmail.com
Location: Raipur, Chhattisgarh, India
